Chatbot Market Research Report Outlook- Forecast to 2024
Growing demand for intelligent customer engagement, rising integration of chatbot with social media platforms, increasing penetration of websites and mobile applications, advancement of artificial intelligence (AI), natural language processing (NLP), single search point and growing need for effecting multilingual customer support are some of the key factors driving the growth of chatbot market across the globe. A chatbot is an interactive application developed using either a set of rules or AI technology that is capable of conducting a conversation with consumers through auditory or textual methods. On the basis of type, the chatbot market has been bifurcated into software and services, wherein software category held the larger revenue share in 2018, owing to increasing deployment of chatbot software on websites, social media, and call centers to address consumer queries. Based on category, the market has been categorized into rule-based, and AI-based, wherein the rule-based categ...