Speech Analytics: The Future of Client Servicing

The ballooning focus of businesses on customer satisfaction is boosting the demand for speech analytics solutions across the world. Due to the establishment of numerous companies and businesses in the last few years, people have become spoilt for choice and as a result, are no longer loyal to only one particular brand. Moreover, people are nowadays more likely than ever to change their brand preferences if they face too many service-related issues, instead of product- or price-related ones. Apart from the above-mentioned factor, the rising requirement for adherence to compliance regulations is also pushing up the adoption of speech analytics solutions by organizations across the world. At present, the compliance regulations are consistently being updated for protecting consumer rights. As a result, organizations and businesses are required to stay updated all the time on various regulations such as the Fair Credit Reporting Act (FCRA) and the Telephone Consumer Protection Act (TC...